Returns & Exchanges
At Sennheiser Singapore, we are committed to providing premium audio experiences; if you are not fully satisfied with your purchase, you may return your products within 14 days of delivery. All returned items must be in their original packaging, including all accessories and documentation, to qualify for a full refund or exchange.
Initiate Your Request
Log into your Sennheiser Singapore account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request.
Secure Packaging
Place the item in its original box along with all cables, ear tips, and manuals, ensuring the package is securely sealed to prevent damage during transit.
Ship to Service Center
Affix the provided return shipping label and drop off the parcel at any authorized logistics partner location across Singapore.
Inspection and Refund
Once our technicians verify the product's condition, your refund or exchange will be processed within 7 to 10 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing